Better upfront information: Microsoft will provide more transparent, upfront information to help customers understand their Xbox membership - making clear, for example, that the subscription will auto-renew unless the customer turns off auto-renewal when the subscription will auto-renew how much it will cost and how the customer can receive a refund after an accidental renewal.Under the terms of the agreement, Microsoft will make the following improvements to address the CMA's concerns: The regulator is currently investigating auto-renewal practices from the big three platform holders: Nintendo, Sony and Microsoft. ORIGINAL STORY 27/1/21: Microsoft will make changes to how it handles auto-renewal for subscriptions to Xbox Live Gold and Game Pass after agreeing to a set of commitments with the UK's Competition and Markets Authority (CMA). "Changes to inactive subscriptions will initially roll out in the UK and will be available globally soon," a Microsoft spokesperson told The Verge.ĭetails of all the changes are listed below in our original report. UPDATE 28/1/21: Microsoft has now said that the changes to Xbox Live Gold and Game Pass agreed with the UK's Competition and Markets Authority will be rolled out worldwide.
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